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Thank you for shopping at Loud and Clear Music. Return Policy New Products: 7-Days; Item must be in same condition as sold initially. Pre-Owned Products: 48-Hours; Item must be in same condition as sold initially. No Returns on clearance, additionally discounted, blow-out items. The following items may NOT be returned: Opened strings, picks, drum sticks, drum heads, earplugs, in-ear headphones, wind controllers, harmonicas, computer software, books, videos and CDs. No returns on Special Orders and completed Layaway sales.