Thank you for shopping at Loud and Clear Music. Return Policy New Products: 7-Days; Item must be in same condition as sold initially. Pre-Owned Products: 48-Hours; Item must be in same condition as sold initially. No Returns on clearance, additionally discounted, blow-out items. The following items may NOT be returned: Opened Package & Destroyed Packaged Products, Opened Picks, Drum Sticks, Drum Heads, Earplugs, In-Ear Headphones, Over-Ear Headphones, Liquid Cleaning Materials, Wind Controllers, Kazoos, Harmonicas, Vocal Wired or Wireless Microphones, Computer Software, Books, Videos and CDs. No returns on Special Orders and completed Layaway sales.